BYD – Technical Support Engineer

Technical Support Engineer

 

Main responsibilities:

•  Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Development and release the technical notice, typical technical repair cases;
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
• Instant respond for special event management;
• Other works assigned from line manager.

Main requirements:

• Bachelor degree or above, more than 2 years’ relevant experience;
• Fluent English and Polish speaking. Chinese would be a plus;
• Strong cross culture communication skills and cross-function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Willingness to frequent trip in Europe and travel to China.

We Offer:

• Performance and experience-based competitive remuneration.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Please, submit your CV in English